Number 1 (Australia) Pty Ltd   - SITE UNDER CONSTRUCTION  -
 

Importers and Distributors of Ziwi Peak and Dog Gone Smart Products in Australia
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       Call us on 02 8011 0205 or e-mail info@number-1.com.au
 
Vacancies
Job Vacancies
We are looking for a new sales person and nutritional advisors.
Click here for details.
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Last Visited Products

Help

Operations
How do I add to the shopping cart?
How do I know my item has been added to the shopping cart?
How do I get to the checkout?
How do I edit my items?
How do I check the shipping cost on my items?
Order Status
How do I know my order has been received?
How do I track my order?
My order never arrived.
An item is missing from my shipment. 
When will my backorder arrive?
My Account
How do I create an account?
I forgot my password.
Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Guarantees
Price
Privacy Policy
Security
Pricing and Billing
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Buyer's Guide
How do I find my product?
How do I know if my product is in stock ready to ship or pick-up immediately?
Additional Support
How do I contact you?
Returns, Exchanges and Refunds
What if I am not happy with my purchase?
 

How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product.
Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.

How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart.
You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
Your items will be listed in the basket, you can also edit them further from here.

How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar.
When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.

How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store.
In this box you will see a link to "calculate shipping".
From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart.
You can then decide whether to proceed and complete the purchase.

For more details of delivery methods and costs, click here.
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact the site owner via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact the site owner via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased.
If we anticipate a delay of more than 3 working days before despatch, we normally endeavour ot contact you by phone or e-mail to advise you of delay and offer alternatives or refunds if appropriate.
If the item is later than expected, please contact the site owner via the "contact us" page.
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How do I create an account?
In the side column of the online store you will see a members box.
In this box you can click on the link to go to the secure log in or account creation page.
Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here."
This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. 
Within this shopping basket there is a link called "calculate shipping".
Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
If your country is not listed and you wish to order a durable product (eg accessories, clothes, homewares) which is less than 5 kilos , please
e-mail or call +612 8011 0200 to place an order.
Please note that we do not send bulky or heavy items, food or perishable items overseas.
Due to the amount of fraud which has been attempted, we also do not ship to countries in Africa or the Middle East, with the exception of South Africa, for customers who we do not know personally.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout.
At the base of the page there will be a drop down list to choose your preferred method.
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store.
In this box you will see a link to "calculate shipping".
From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart.
Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.
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Price
We aim to have prices which are among the lowest in Australia for most of our products, but cannot guarantee that they will always be the cheapest available.
However, we are always happy to quote you prices for any order worth over $100, or for purchases of multiple items, and we are always interested to hear from you if you see prices advertised elsewhere (other than eBay or clearance outlets) that are significantly lower than ours.

To contact us for a quote or price query, please click here.
Do your advertised online prices only apply to online orders or are the same prices available at the store?
There are some price discrepancies between our online and in-store prices - some products are actually cheaper to buy in-store - but we will always honour online prices advertised if you come into the store. 
If you plan to visit after a few days, then it is sensible to print out the items that you want, in order to insure yourself against increases.
This means that we will honour the price advertised for a period of 7 days, subject to having available stocks, and provided that the price was not advertised as being for a limited time which has expired.
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Privacy Policy
We will not sell, share, or rent this information to others.
This site collects information from our users at several different points on our website.

Google Site Stats and Your Privacy
You may have clicked on an ad for this website that was delivered by Google.
Google measures the performance of the advertising it delivers. By providing a tool to more accurately measure the performance of the ads we deliver, Google (and advertisers) will be able to improve the quality and relevance of the ads that you see.
To measure performance, Google uses small strings of text (known as cookies) that are placed on your computer when you click on ads.
Cookies typically remain active on your computer for about 30 days.
If you visit certain pages of the advertiser's website during that period, Google and the advertiser will be able to tell that you saw the ad delivered by Google.

If you'd like to know more about how Google handles information gathered from the use of cookies, please
read their privacy policy.
If you want to disable the use of cookies, you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
Be aware, however, that some websites may not function properly if you refuse to accept cookies.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales.
The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact the site owner via the "contact us" link at the foot of any page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact us via the "contact us" link at the foot of any page to have one sent directly to you, or click here to e-mail us a request now.
Please quote the first part of your order number when you contact us in order to speed up processing of your request.
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When will my credit card be charged?
Your credit card is charged via our EFTPOS terminal in normal working hours.
If your card cannot be charged, the goods you ordered will not be sent, but we wil endeavour to contact you to resolve payment.
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How do I find my product?
There are three ways to find the item you are looking for.
1) Browse through the stores categories.
2) Use the Search (or Fetch) tool located on the left and right hand navigation panels to find the item through keywords.
3) Browse by brand listed on the left navigation panel (but note that not every brand we stock is included in that list).
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How do I know if my product is in stock ready to ship or pick-up immediately?
If you need your product immediately, it is best to call or e-mail us to check that it is in stock, because our stock availability is not updated in real-time to reflect sales made in our retail outlets.  When we become aware that there will be a wait of more than 3 or 4 days for a product, we show it as Out of Stock on the online store, and, if possible, give an estimated time when it will be back in stock. 
If you are planning to come into one of our stores to buy a product you have seen online, it is advisable to call ahead to check availability, because some items are not held in stock at our small retail store: some bulky items are held in our warehouse rather than in-store, and some items sell out in-store very quickly, especially at weekends, and have to be re-ordered from suppliers.
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What if I am not happy with my purchase?
We are normally happy to exchange or refund if you are unhappy with your purchase, provided the item is retunred in its original condition, but we reserve the right to charge you any out of pocket expenses which we incur if there is no fault on our part. This could include a re-stocking or re-conditioning charge for special order items, or items returned in used condition or without the original pacakging.
Click here to e-mail us if you wish to enquire about any issue that you have regarding your purchase.
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How do I contact you?
You can contact the owners of this shopping cart via the "contact us" link located at the foot of every page in the storefront, or click here.
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